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Contact Amazon Pharmacy Customer Service

How to Reach a Person at Amazon Pharmacy

Verified Contact Information

Toll-Free Number:

  • 1-855-745-5725
Call Now

Customer Service:

  • 1-855-502-6296
    TTY: 711 / Get help or speak a non-English language
  • 1-800-201-7575
  • 1-855-206-3605
  • 1-866-615-6677

Amazon Pharmacy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Amazon Pharmacy Phone Number
1 (855) 745-5725
Average Hold Time
00:02:19
Average Calls duration
5 minutes
Amazon Pharmacy Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
Amazon Pharmacy Customer Service Rating
5 out of 5
View full overview

How to Contact Amazon Pharmacy?

Most Popular Number:

(855) 745-5725
Total calls: 207 Issues resolved: 15 Last call: Jul 6, 2026

Dial the following Amazon Pharmacy customer service number, 855-745-5725 if you are interested in medication products presented in the catalogue of the global trading platform and want to find out more details about them. Also, use above-mentioned company contact in cases when you want to immerse in platform account more deeply or find out some moments regarding your orders you made recently.
If you are an Amazon Prime member, use the following Amazon Pharmacy number: 1-800-201-7575. Are you a prescriber who needs E-scribe? Call 855-206-3605. For pharmacists, there is a separate company contact: 1-866-615-6677.

If you prefer written solution of any issues, you can send a message to a virtual assistant in an online chat. To open this option, go to the official Amazon Pharmacy website. Click on “Help” in the top menu and follow the “Contact us” hyperlink. Click on the “Start a Chat” yellow button, sign in and follow the further instructions.

Amazon Pharmacy does not provide email address where you can get in touch with the customer service representative in writing to solve some non-urgent issues. But you can use alternative ways to communication, namely by phone via one of the above-mentioned support numbers or using the company live chat we will discuss in the last block.

Amazon Pharmacy customer support line, 855-745-5725, is open during the following business hours: from 8 a.m. to 10 p.m. ET, Monday through Friday. On Saturday and Sunday, specialists receive are ready to receive your appeals from 10 a.m. to 8 p.m. ET. The company chat is open at the same hours.
Unable to dial above-mentioned telephone number during business hours? There is one more way to get in touch with the customer care specialist – leaving a message through a voicemail system. A pharmacist will get in touch with you as soon as possible. If your issue is urgent, it usually takes place within 30 minutes.

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Contact Information

Amazon Pharmacy Website:

Amazon Pharmacy Help Center:

Corporate Office Address:

PillPack LLC dba PillPack by Amazon Pharmacy
Privacy Office 250 Commercial Street Suite 2012
Manchester, New Hampshire 03101
United States

Other Info (opening hours):

If you have questions about your medication, Amazon Pharmacy pharmacists are available 24 hours a day, 7 days a week at 855-745-5725.

Daytime phone support:

Amazon Pharmacy business hours are

Monday to Friday 8:00 AM - 10:00 PM ET

Saturday and Sunday 10:00 AM - 8:00 PM ET.

Amazon Pharmacy evening phone support:

After normal business hours, a voicemail system is available for customers. Please leave a message and a pharmacist will get back to you as soon as possible. Amazon Pharmacy return urgent calls within 30 minutes.

More contact details

Fax:

1-603-935-9108

Summary of Amazon Pharmacy Customer Service Calls

232 TOTAL
CALLS
05:22 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Pharmacy?

Request for Information Question:

  • “Help with verification of identity”
  • “I want to know my account details”
  • “Want to know how to add insurance card”

Shipping and Delivery Question:

  • “Delay in sending medication”
  • “Medication shipment lost”
  • “My Ordered for dispatched but not deleivers”

Account Question:

  • “Account”
  • “Acct issue”
  • “Cannot set up a pharmacy account because I only have one phone number? And it is on business account. How can I bypass this?”

Product/ Service Question:

  • “Problem with an order”
  • “Price of Jardinance 10 mg. I have insurance but price thru insurance I can’t afford”
  • “Prescription should have gone thru insurance”

Activation/ Cancellation Question:

  • “I want to cancel”
  • “I need to cancel the RXs I investicated”
  • “Cancel Rx”

Payments and Charges Question:

  • “Issue with billing”
  • “Discount card”
  • “Amazon differing emails for prescription ordered and paid”

Staff Question:

  • “Talk to customer service”
  • “Customer service”

Employment Question:

  • “Job search”

Return/ Replace Question:

  • “Need to change insurance information for 2 accounts”

Website/ Application Question:

  • “I got an email to schedule an interview but the site it sends me to ia site that isn’t correct”

Refund Question:

  • “Not refund return on my account”

Other Question:

  • “Cough medication”
  • “Auto order”
  • “Problem ordering prescription”

About

Related Companies

Amazon, Amazon Prime Video, Amazon Canada, Amazon UK, Amazon India

Summary

What is Amazon Pharmacy? Amazon Pharmacy can fill most common prescriptions and offers refills and delivery right to the customer's door. Company pharmacists are available for consultation 24/7.

Amazon Pharmacy reviews and complaints

Amazon Pharmacy is ranked 140 out of 1250 in Pharmacy category

Official Company Name

PillPack LLC dba PillPack by Amazon Pharmacy

Founded

2020

Type of Business

Online

Area Served

USA, Worldwide

Compare Amazon Pharmacy Customer Service To

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Frequently Asked Questions

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