Amazon Pharmacy

My doctor sent in a prescription for a generic glucose monitor and test strips that are covered by my insurance. Instead of the correct options, Amazon put a glucose monitor and test strips on my dashboard that were not fully covered by my insurance and do not work together.

I ordered them because I assumed they were the correct prescriptions. When I received them, the test strips did not work with the meter.

I would think this is something a pharmacist would check before releasing the order. I spoke with customer service, and no one would take responsibility at Amazon and wouldn’t even offer a refund due to their error.

I ordered what I was told was TWO (2) bottles of an eye medication for $60 instead of one (1) bottle for $30 because the prescription was for forty-five (45) days. I was told by my physician's office that the system would ONLY allow for a 45-day prescription.

When I received the bottle -- it was ONE THIRD (1/3) the size of CVS or Walgreens or any other local pharmacy for a 30-day prescription, but I was charge for TWO BOTTLES and received ONE BOTTLE.

Today when I spoke with the pharmacist, she was terribly rude and insulting and stated that, and I quote "I know you only ordered one bottle and not two" How does she know I ordered one bottle for $60 instead of two bottles ??? I've never met her.

This is FRAUD

The $56 bottle from CVS in the larger bottle on the left and the SMALLER bottle from Amazon for $60 is on the right.

I have just spent several hours and many phone calls attempting to resolve some issue that Amazon Pharmacy has with filling one of my prescriptions. I have a Co-Pay card that reduces my price from around $1,150 for a 90 day supply (with insurance) to $30/90 day supply.

I've used these Co-Pay cards for many years with no issues from local pharmacies. I got as high up the supervisor ladder as I could and was told it is against their policy to call the Pharmaceutical companies or their Co-pay management numbers. I had a direct line and was told that they should be able to resolve the issue if Amazon Pharmacy would call them. Very poor customer service!!!

I was not called back or contacted, despite being told that they would several times.

Guess I am going to have to wait in the long lines at the local pharmacy. Thanks for nothing, Amazon Pharmacy!!!

Thought it was a good idea since I feel really bad and don't feel like going out if I don't have to. But I was wrong!!!

Saw my doctor and got the prescription called in before 12:00 PM. Get notified hours later that it will be delivered tomorrow! I feel like complete *** My nose is stopped up, fever, chills, hacking cough, and really nasty mood! But I have to wait for my antibiotics till tomorrow!

*** you, Amazon, said right on the front page of your useless *** pharmacy that prescriptions will be delivered the same day! The pharmacy is physically in my city, why do I have to wait a day for my prescription!!!

I have been using and getting the same prescription medication monthly for the past year, and as of recent, the 'pharmacist review' phase, which they say can take up to 24 hours, has exceeded 72 hours until I get on the chat with them, and then all of a sudden they release my medication for purchase, claiming they have a large backlog of 'unnecessary medications.' So there is no SLA they are held to (service level agreement) to provide timely 'reviews.' I don't think any medications with prescription are 'unnecessary.' There is no way to address direct complaints, and I have been experiencing this issue for months. I purposely submit my renewals early, and then it sits with them for days until I chat with them.

There is absolutely zero need for a 'pharmacist review' when nothing in my history has changed, and it is the exact same medication and dosage as historical. It is absolutely ridiculous that a random Amazon 'pharmacist' is going to override my doctor. Get out of here. Do better.

The excuse I get each time is 'backlog.' Not a good one in my opinion.

It's a joke and a reason for them to hold medications. Asinine.